Chat management

The wide range of BPO, Inbound and Outbound solutions, offered by GPG is complemented by our Chat Management service. This service allows your customers to interact with an expert, who will promptly provide them with answers to their questions and promote your organization’s available solutions. Live chat has become an important feature on E-commerce websites. It is an effective tool in supporting customers with their purchases, general enquiries, maintaining customer relationships and increases sales lead generation. Online chat can assist in the creation of an immediate relationship between users and your organization, can facilitate contact between key members within your service delivery teams and this in turn augments satisfactory customer experiences.

Devising flexible solutions for each customer’s specific needs are managed by our multilingual service delivery staff, who are experts in crafting tailored approaches that correspond to your exact requirements.

• Improvement in conversion rate
• Increases in average e-commerce basket sizes
• Reduction in shopping cart abandonment rates
• Improvement in customer satisfaction

Whether the needs are in supporting customer retention, assisting with a client’s decision making journey or finding sales prospects, GPG can optimize the performance of these processes with our chat services. In our 10+ years of experience, we have supported globally renowned organizations, such as Gas Natural Fenosa with the management of their relationship with their customers via 24/7 chat services.