Blog
by GPG
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Aug 19,2021
If you’re looking for a career with relatively low barriers to entry, work-life balance, and plenty of opportunity to grow, a customer service role in a call center might be worth an application.
It’s easy to think that call centers have been pushed aside by customer...
by GPG
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Aug 18,2021
Part of achieving success in business is establishing an effective marketing strategy for your company.
Marketing is a broad term and includes not only the advertisements for getting leads, but also the sales strategy that turns those leads into action by a customer ...
by GPG
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Aug 17,2021
In business process outsourcing, or BPO, subcontractors perform essential business operations in lieu of using internal staff.
While many businesses have used external service providers, including freelancers, independent contractors and large-scale third-p...
by GPG
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Aug 16,2021
Why Empathy Matters & How to Encourage Empathetic Leadership
It’s critical for companies to hire and develop more effective managers and leaders capable of moving their organization forward during both good and challenging times.
That requires looking beyond tra...
by GPG
|
Aug 13,2021
As recent research shows, the U.S. call center industry is alive and well.
According to the data, the industry saw a total of 32,000 new positions added in Q1 2019, with several major companies expanding their call center operations.
What this means is there’s an ...