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18 mois après son installation à Lviv en Ukraine, GPG vient d'emménager dans un nouveau siège dans la "ville des lions endormis". Situé dans le centre de Lviv, les nouveaux bureaux offriront un cadre attrayant pour les salariés et un espace stimulant pour le...

Are you in the market for new call center software and not exactly sure which features you need? Are you confused about the difference between an IVR and an ACD? Are you curious about how much call center software has evolved since you bought your on-premise solution 10...

Outsourcing has seen a lot of press over the years. Some look to outsourcing as the savior of their company, while others see outsourcing as an evil, job-killing management tactic. Before you start to evaluate if an outsourcing strategy is right for your company, you ne...

Call center offers the inbound and outbound both the services to others companies no matter the product and services offering is related to inshore or offshore. An offshore outsource call center business mostly worked as a BPO (Business Process Outsourcing), its mean th...

Need a call center service to handle your customer inquiries? While some businesses have the resources to support an in-house call center, an offshore contact center is generally a more cost-effective option. Keep in mind, however, that organizations considering ou...

Despite the growing prevalence of alternative channels such as live chat or social media, the phone channel remains a staple. When customers need support, they want it to be easy, quick, and efficient regardless of the channel. Support teams must offer a seamless experi...