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by | Mar 18,2022
As I browse web design agency websites, it drives me crazy when I see the tab “Industries Served” and it lists Food & Beverage, Electronics, Retail, and B2B! I need to continuously remind people that B2B is not an industry—it comprises many different industries. ...
by | Mar 17,2022
Our panel of experts share their favourite contact centre innovations and why they believe they may potentially be so beneficial to your operation. 1. Micro-Scheduling Micro-scheduling allows your homeworkers self-select their own hours, at least partially – i.e. ...
by | Mar 16,2022
According to Statista, the global online trading market will increase to an estimated $12.16 billion in 2028. This is from a base of around $8.3 billion in 2020. Yet, reaping its benefits is challenging, especially for small- and medium-sized businesses (SMBs) that comp...
by | Mar 15,2022
It was already clear in 2021 that businesses required both data transformation and digital transformation, in order to generate transformation in customer experience. This year, as Merkle identifies in its ‘2022 Customer Experience Imperatives’ ebook, focusing on thr...
by | Mar 14,2022
While many marketers focus on getting the right content viewed by the right people, getting noticed is only half the battle. What keeps customers coming back to your business again and again is engaging content. Holding your audience’s attention and encouraging them ...
by | Mar 11,2022
Your sales team's performance directly impacts the rate at which you can accelerate revenue and grow your business. But your team's ability to nurture leads and close customers is often an indication of how well you set them up for success. It can be difficult to equ...
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