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by | Mar 01,2019
Every spring on March 1 people in Moldova, along with their neighbors in Romania and elsewhere where Romanians live, celebrate Mărțișor (Romanian pronunciation: [mərt͡siˈʃor]. They celebrate the rebirth of life after the hard winter. On this day men offer to their belov...
by | Feb 25,2019
For a call center or a contact center, SLA is an important document. Service Level Agreement (SLA) is the commitment to the client by the contact center provider. The commitment to maintain a certain standard of service during the tenure of the engagement. SLA also defi...
by | Feb 22,2019
An increasing amount of contact centre traffic is now being handled by email. But how can we get the best out of it? We asked a number of email management providers for their top tips. 1. You have only two hours to respond to an email Customers don’t trust ema...
by | Feb 20,2019
As marketers, we need to constantly monitor competitor activity and analyse it. Even substitute competitors can provide a hive of interesting opportunities and threats to respond to. The digital landscape provides us with a host of useful and simple tools to keep on ...
by | Feb 19,2019
No matter how amazing you are as a call centre manager, you simply can’t succeed without an effective team supporting you and implementing your plans. However, picking a winning team is not always as easy as it sounds, and there are many considerations to take into a...
by | Feb 15,2019
No matter how large or small your company, no matter what your specialism is, your entire marketing planning and implementation should always be based on your customers. After all, the very essence of marketing is to build relationships with these people, the people you...
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