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Why Call Center Agents Are Today's Heroes
by | Aug 04,2021
Despite the many challenges they face, millions of essential workers — including call center agents — continue to perform their jobs during the Covid-19 pandemic. At often times working alone from home, call center agents play a vital role in keeping customers inform...
Call Centers Show Bright Spot In COVID-19 Crisis
by | Aug 03,2021
We just came out of one of the best economies in history, but we now face a recession brought on by the COVID-19 pandemic crisis. Even if there were a V-shaped curve to the recovery, it would not change a looming huge factor going forward: cost reduction is more impo...
Why Choose Outsourced SEO Services
by | Aug 02,2021
As you know outsourcing deals with hiring an expert or a team on contract basis from outside. A company may outsource Search Engine Optimization (SEO) services because they need help scaling their business for growth and want to provide more robust services to their...
8 Best Customer Service Stories That Went Viral
by | Jul 29,2021
There’s a lot of bad news in the world. But you’re not going to find that here. Not today. Instead, we’re rounding up our favorite, most heart-warming and inspiring customer service stories that we’ve seen this year. Customer experience is everything. It determines ...
How to Be a Transparent Leader (and Why)
by | Jul 28,2021
Studies show that 57% of employees who quit their jobs are fleeing a bad leader. Another 32% are seriously considering quitting because of their manager. Are your people ready to quit you? Sadly, the old-school authoritarian method is still common despite decades of p...
Project Management Outsourcing
by | Jul 26,2021
Companies that have taken on very difficult projects usually find themselves in a stalemate. If internal human resources cannot perfectly manage the projects there is always one very important question that comes to mind. Should they consider outsourcing the company’s p...
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