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by | Dec 06,2017
Call center offers the inbound and outbound both the services to others companies no matter the product and services offering is related to inshore or offshore. An offshore outsource call center business mostly worked as a BPO (Business Process Outsourcing), its mean th...
by | Dec 04,2017
Need a call center service to handle your customer inquiries? While some businesses have the resources to support an in-house call center, an offshore contact center is generally a more cost-effective option. Keep in mind, however, that organizations considering ou...
by | Nov 30,2017
Despite the growing prevalence of alternative channels such as live chat or social media, the phone channel remains a staple. When customers need support, they want it to be easy, quick, and efficient regardless of the channel. Support teams must offer a seamless experi...
by | Nov 28,2017
Finding an overseas outsource provider close to home can have significant advantages including an educated workforce with specialist skills within easy travelling distance. European outsourcing locations can hardly compete with India or China when it comes to lower c...
by | Nov 23,2017
Call center agents are on the front lines of customer service, entrusted with the demanding task of pleasing and appeasing customers. With a myriad number of situations that may arise in a customer service exchange, agents need to be versatile and equipped with a strong...
by | Nov 20,2017
TELUS International President Jeffrey Puritt sat down with Economy.bg Magazine to discuss the company’s expansion into Eastern Europe. Jeff also shared his thoughts on the future of outsourcing, and its impact on countries like Bulgaria and Romania (See “Romania Becomin...
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