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by | Dec 14,2017
Are you in the market for new call center software and not exactly sure which features you need? Are you confused about the difference between an IVR and an ACD? Are you curious about how much call center software has evolved since you bought your on-premise solution 10...
by | Dec 11,2017
Outsourcing has seen a lot of press over the years. Some look to outsourcing as the savior of their company, while others see outsourcing as an evil, job-killing management tactic. Before you start to evaluate if an outsourcing strategy is right for your company, you ne...
by | Dec 06,2017
Call center offers the inbound and outbound both the services to others companies no matter the product and services offering is related to inshore or offshore. An offshore outsource call center business mostly worked as a BPO (Business Process Outsourcing), its mean th...
by | Dec 04,2017
Need a call center service to handle your customer inquiries? While some businesses have the resources to support an in-house call center, an offshore contact center is generally a more cost-effective option. Keep in mind, however, that organizations considering ou...
by | Nov 30,2017
Despite the growing prevalence of alternative channels such as live chat or social media, the phone channel remains a staple. When customers need support, they want it to be easy, quick, and efficient regardless of the channel. Support teams must offer a seamless experi...
by | Nov 28,2017
Finding an overseas outsource provider close to home can have significant advantages including an educated workforce with specialist skills within easy travelling distance. European outsourcing locations can hardly compete with India or China when it comes to lower c...
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