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by | Jun 25,2019
Do you feel as though you’re struggling to engage with your email audience? Are you wondering if your email copywriting needs improvement? How can you make your written word stand out amongst the masses of emails everyone seems to be receiving on a daily basis? I...
by | May 22,2019
Customer complaints about queues are a perennial issue for contact centres. Suzette Bouzane Meadows and Richard Farrell demonstrate how call back technology can help solve the issue and provide more effective customer service. Practical considerations When impleme...
by | May 21,2019
In any organisation, the sales department plays a pivotal role in the success of the business. The unique and important role of sales is to bridge the gap between the potential customer’s needs and the products/services that the organisation offers that can fulfil their...
by | May 20,2019
A leader tries to guide and motivate others to take action and implement change. Of course, there are many ways of doing that, but it’s important to note that leadership doesn’t involve forcing people to act in a certain way. For that reason, as a leader you need to: ...
by | Mar 27,2019
We are hiring! Candidatul ideal: · se adaptează uşor la diferite tipuri de proiecte; · este atent la detalii și are spirit analitic; · are o atitudine pozitivă şi poate lucra în condiţii de presiune şi termeni limită; · poate opera cu PC-ul și internetul la nivel...
by | Mar 12,2019
Helen Camm reckons that train the trainer programmes are the perfect antidote to the circus of development initiatives that take place year in, year out in the call centre On the face of it, employing an external specialist provider to design and deliver innovative a...
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