Blog

corner
by | Jan 31,2019
Security breaches in the contact center environment can be enormously expensive and damaging, so it is worth real money to approach these matters the right way. It is important to foster a strong security culture supported by well-designed processes - - rather than rely...
by | Jan 30,2019
How do inbound calls enhance outbound call programs? Many companies have an inbound customer service number. Customers can and do call in for a wide variety of reasons. They need to order an item or service, maybe they are unhappy with that item or service and wish to g...
by | Jan 29,2019
You might have the best-in-class sales persons – suave, charismatic and eloquent; however, if they are never given an opportunity to meet the prospect(s), their qualities are of no importance. Therefore, it is important for your business to spend a significant amount of...
by | Jan 28,2019
Contact centers rely on agents to deliver a lasting first impression and exceptional service to every customer. Without a strong frontline, you risk losing customers, a poor reputation, and lack of growth. Some contact centers focus solely on quantity and measure succes...
by | Jan 25,2019
Agents are frontline problem-solvers who set the stage for customer satisfaction. However, despite being the lifeline of every contact center, agent turnover is costing the industry millions and showing no signs of slowing down. Employee retention rates are as low as 50...
by | Jan 24,2019
Metrics, Key Performance Indicators (KPI’s), Reports - we have a lot of names for the information and data we review to help keep our centers on track and performing as we want them to. Contact Centers can generate an immense amount of data and reporting on just about a...
coffee

Find Out More

GET IN TOUCH

© All right reserved, GPG Call-Center, 2007-2022