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by | Nov 23,2017
Call center agents are on the front lines of customer service, entrusted with the demanding task of pleasing and appeasing customers. With a myriad number of situations that may arise in a customer service exchange, agents need to be versatile and equipped with a strong...
by | Nov 20,2017
TELUS International President Jeffrey Puritt sat down with Economy.bg Magazine to discuss the company’s expansion into Eastern Europe. Jeff also shared his thoughts on the future of outsourcing, and its impact on countries like Bulgaria and Romania (See “Romania Becomin...
by | Nov 15,2017
When customers pick up a telephone to reach a real person for help, their inquiry often isn’t the garden variety, open-and-shut case. As a result, customer contact centers are under pressure to orient their agents—and their entire platforms—to be more modern and agile. ...
by | Nov 13,2017
LONDON-According to Technavio’s latest report, the global contact center market is expected to reach USD 9.7 billion by 2019, growing at a CAGR of over 9% during the forecast period. “The global contact center market has been registering a positive growth rate for ...
by | Nov 09,2017
As countries across the world try to attract call centers and back office operations during the site selection process, foreign direct investment (FDI) has become one of the standard methods to measure the success of a country’s attractiveness. By definition, FDI ...
by | Nov 07,2017
Call centers are places where telephone operators (or call center agents) field incoming calls and/or make outgoing calls to customers and sales leads. But there are several types of call centers. Virtual Call Centers Also known as home call centers, these types of ...
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