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by | Jan 18,2019
Consumers who call the customer service department of your call center are typically individuals who have a problem, concern or complaint and are looking for assistance. Handling these people in an appropriate manner can help ensure your customers remain satisfied, repe...
by | Jan 17,2019
Your customer service call center is the heart of your business, and has a direct effect on customer satisfaction. If they experience long wait times or ineffective agents, customers will be unhappy with your company and may start to look for other solutions. Customer S...
by | Jan 16,2019
Both new and tenured supervisors and managers are eager to transform their staff into efficient workers who understand the business and how to drive revenue. To reach these lofty goals, these managers should understand how workers fit into the four “performance stages.”...
by | Jan 15,2019
For many business leaders, branding means the company logo, website, sales material, direct marketing, social media and online content. Devoting resources and marketing activities in these types of communications is important to creating brand awareness and sales opport...
by | Jan 14,2019
Opportunities for service recovery are numerous. If you are close to the customer and discover a problem, it’s your chance to go beyond the call-of-duty and win a customer for life. Too many executives think employees are born with good customer service skills. It’s ...
by | May 29,2018
“YOUR CALL IS important to us,” a recorded voice tells resigned customers as they wait endlessly to speak to a human agent. AI is starting to help companies improve the quality and consistency of their service in order to persuade customers that they do in fact care abo...
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