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by | Jul 14,2020
Many of the established beliefs regarding e-commerce and the retail space have broken down in recent times. One of the biggest has been the idea that to have a successful retail business, the key was to get on the biggest platforms possible and leverage visibility and l...
by | Jul 09,2020
More than 50% of consumers said they want to text with their favorite brands. Average email open rates for retail marketers are just over 18%, but more than 90% of text messages are opened by recipients – typically within minutes. Even as messaging is gaining in popu...
by | Jul 08,2020
At long last, the handshake (metaphorical, or literal, or both) has arrived. The deal is sealed and the client is signed, so it’s time to celebrate. Gather everyone to dish out the appropriate praise. Who put the most work into the pitch? Who nailed the prospect researc...
by | Jul 06,2020
We share examples of positive statements to use in customer service that prove particularly useful in difficult situations. Classic Examples of Difficult Situations In the contact centre, advisors are often tasked with handling customer calls in difficult situations. ...
by | Jul 02,2020
How should you rethink what business-as-usual looks like when business is unusual? As the economic disruption caused by the pandemic continues to impact online businesses, it’s becoming apparent that there’s a widening gap between those that are taking the necessary...
by | Jul 01,2020
A new and potentially powerful way to attract more site visitors. Google Keen proactively recommends content to users. Google has quietly announced a content discovery service called Keen. Keen is being referred to as a Pinterest competitor but that’s not entirely ac...
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