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by | Nov 07,2017
Call centers are places where telephone operators (or call center agents) field incoming calls and/or make outgoing calls to customers and sales leads. But there are several types of call centers. Virtual Call Centers Also known as home call centers, these types of ...
by | Nov 06,2017
Customer support is a big frustration of the public. We want to be treated well, we want the human on the other end of the line to correctly pronounce our name, we want them to be friendly even when we're not, and (most importantly) we want our problem solved. Most o...
by | Sep 20,2016
BPO (Business Process Outsourcing) is essentially the contracting of specific company activities, such as customer relationship management or human resource management and accounting or finance, to a third-party Provider, who could be offshore, meaning in a different co...
by | Feb 10,2016
BPO (Business Process Outsourcing) is essentially the contracting of specific company activities, such as customer relationship management or human resource management and accounting or finance, to a third-party Provider, who could be offshore, meaning in a different co...
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