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by | May 07,2018
Zendesk annonce la déclinaison en langue française d'Answer Bot, sa solution d'assistance à la clientèle basée sur de l'intelligence artificielle. Zendesk, plateforme dédiée au service et à l'engagement client, annonce la déclinaison en langue française d'Answer Bot,...
by | May 04,2018
Call center agent is often a thankless job, angry customers yell and blame them for their dissatisfaction. The agent faces more of humiliation than appreciation, it gets grueling and frustrating. The customer service job is selfless because when they get a favorable res...
by | May 03,2018
Une entreprise vit par et pour ses clients. Sa pérennité dépend directement de leur satisfaction, qui repose sur la qualité de ce que vous vendez, et la qualité de la relation que vous instaurez avant, pendant et après l’achat. Le service client, qui doit gérer cette re...
by | Apr 30,2018
Good customer service relates to the service you and your employees provide before, during and after a purchase. For example, it's how you interact with your customers. Improving your customer service skills can lead to greater customer satisfaction and a more enjoyable...
by | Apr 27,2018
Le salon "Call Centers 99" de Dallas, qui s'est déroulé les 1er et 2 février derniers, a mis en relief les grandes tendances révélatrices du devenir des centres d'appels: la collaboration Web/centre d'appels ou "Webmatisation", l'évolution de la couverture fonctionnelle...
by | Apr 26,2018
Making outbound sales calls are essential for the sustainability of both smaller and bigger call centers. You may found Individuals continue saying cool calling is dead, yet numerous fruitful organizations depend on frosty calling to drive income. To tell the truth, you...
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